Cancellation & Refund Policy

1. Overview

At RESTIQ GROUP LTD, we want you to be completely satisfied with your purchase. This policy sets out how you can cancel orders, reschedule appointments, and request refunds. If you have any questions, please contact us at restiq.group.ltd@outlook.com.

2. Cancellation and Refund Eligibility

Product Orders: You may cancel your order and receive a full refund provided the item has not yet been dispatched. If the item has already been dispatched, you may return it within 14 days of receipt for a full refund, provided it is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Consultations: Consultations are offered free of charge. If you need to cancel or reschedule, please provide at least 24 hours notice. Repeated no-shows may result in restrictions on future bookings.

3. Free Rescheduling

We understand that plans change. You may reschedule a showroom visit or video consultation at no charge up to 24 hours before the scheduled time. To reschedule, please call us on 07799 555095 or email restiq.group.ltd@outlook.com.

4. Processing Time

Refunds are typically processed within five to ten business days of receiving the returned item. The refund will be issued to the original payment method. We will notify you by email once your refund has been initiated.

5. Non-Refundable Circumstances

The following items are not eligible for refund unless faulty:

6. Contact Information

For cancellations, returns, or refund enquiries, please contact us using the details below: