Privacy Policy

1. Data Controller Information

The data controller responsible for your personal data is RESTIQ GROUP LTD, registered in England and Wales, with its registered office at Carlinghow Mills, 501 Bradford Road, Batley, England, WF17 8LL. If you have any questions about this policy or how we handle your data, please contact us at restiq.group.ltd@outlook.com.

2. Information We Collect

We may collect and process the following personal data about you:

• Name, email address, telephone number, and postal address
• Details of your purchases, enquiries, and consultation bookings
• Information you provide when contacting us or completing forms on our website
• Technical data such as IP address, browser type, and device information

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Respond to your enquiries and manage consultation bookings
• Send you updates about your orders or appointments
• Improve our website, products, and customer service
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) performance of a contract with you, (b) compliance with a legal obligation, (c) our legitimate interests in running our business, and (d) your consent where required. You have the right to withdraw consent at any time.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third parties who help us operate our business, such as delivery couriers, payment processors including Stripe, and IT service providers. All third parties are contractually bound to keep your data secure and use it only for the specified purposes.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment information is processed securely by our payment providers and is not stored on our servers.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are typically retained for six years in accordance with UK tax regulations.

8. Your Rights Under GDPR

Under UK and EU data protection law, you have the right to access, rectify, erase, restrict processing of, and object to processing of your personal data. You also have the right to data portability and to lodge a complaint with the Information Commissioner's Office (ICO).

9. Cookies and Tracking

Our website uses cookies to improve functionality and analyse traffic. You can control cookies through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

• Email: restiq.group.ltd@outlook.com
• Telephone: 07799 555095
• Address: Carlinghow Mills, 501 Bradford Road, Batley, England, WF17 8LL